Privacy Policy

Privacy Policy – CutPoint Vinyl

Effective Date: March 2026

At CutPoint Vinyl, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you interact with our business, website, and services.

1. Personal Information Collected

Directly from Users

We do not collect personal information directly through our website. Any personal information we receive, such as your name, email, phone number, or billing/shipping information, is provided voluntarily through WhatsApp, email, or other direct communication channels. This information is used solely to:

Respond to inquiries
Provide quotes
Fulfill and manage orders

Automatically (Derivative Data)

We use Google Analytics, which collects anonymous data about how visitors use our website. This may include:

Log and usage data (IP address, browser type, pages visited)
Device data (desktop, mobile, tablet, screen size, OS)
Location data (approximate location based on IP address)

No personally identifiable information is collected automatically.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to analyze site usage and improve user experience. For more information, see our Cookie Policy.

Google API Services

We use Google Analytics, which is part of Google API Services, to collect anonymous usage data. We do not access or collect personal Google account information.

2. Use of Information

We use information provided by users to:

Respond to inquiries and provide support
Deliver and facilitate services and orders
Evaluate and improve our products, services, and website experience
Identify website usage trends

We do not use personal information for marketing or promotional communications, and we do not send newsletters or ads.

3. Third Parties

We may disclose derivative data to third-party services for website analytics and improvement:

Google Analytics – Web & Mobile Analytics

We do not share personal information with business affiliates, business partners, or third-party advertisers.

We have a data processing agreement in place with Google to ensure compliance with applicable privacy laws.

4. Direct Communication and Order Handling

All customer inquiries, quotes, and orders are handled directly via WhatsApp, email, or other private communication channels. Personal information provided through these channels is used solely to provide services, fulfill orders, and communicate with customers.

Billing and shipping information is collected only after a quote is provided.

5. Age Statement

Our services are intended for users 13 years of age and older. We do not knowingly collect personal information from children under 13. If you are under 18, please have a parent or guardian review any communication with us.

6. Retention of Information

Personal information collected via direct communication (names, contact info) is retained for up to 2 years after the last interaction to manage inquiries and orders.
Billing and shipping information is retained as required by South African accounting and tax laws.
Analytics data collected via Google Analytics is retained according to Google’s default retention period.

7. Security Measures

We implement appropriate technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

8. Data Subject Rights

Users may request access to, correction of, or deletion of their personal information in accordance with applicable privacy laws. Requests can be submitted via the contact methods provided below.

9. No Online Payments or User Posting

Our website does not accept online payments. All payments and billing info are collected directly via WhatsApp or email.
Users cannot upload or post content (comments, images, videos, etc.) on the website.